If you're not completely delighted with your purchase, you can return it unused, free of charge within 30 days of receiving it.
The Electronic Communications and Transactions Act 25 of 2002 ("ECT Act") entitles you to cancel your purchase within 7 days’ notice if the products you have purchased are not be delivered within the agreed delivery period as specified in the oh yes! terms and conditions. The product(s) in question must be returned to ohyes.co.za in their original state, including all labels. Any such cancellation must be done by by emailing orders@ohyes.
Should a product you have ordered be:
temporarily unavailable, oh yes! will notify you thereof as well as the anticipated delay in delivery and, unless you agree to wait for such longer period for delivery, or accept delivery of another product instead oh yes! will issue a refund in respect of that product to you;
permanently unavailable, oh yes! will notify you and, unless you agree to accept another product instead, oh yes! will issue a refund in respect of that product to you.
Non-defective products (your right to return)
Save for certain exceptional cases (including purchases of underwear, swimwear, earrings and products made to your specifications, such as made-to-order products), you are entitled to return any purchase concluded on oh yes! within 30 days of the product(s) being delivered. In order to obtain a purchase price refund, the product(s) being returned must be sent back to oh yes! in accordance with the return procedure set out below.
Consequently, if upon receiving your purchase you are not satisfied with your choice of product(s) and wish to return it for a refund as aforesaid, please retain the product(s)’ original packaging and do not wear the product. In particular, if you want to return non-defective jewellery (excluding earrings) and/or accessories, please ensure the items are returned in the exact condition they were received in, and in their original packaging.
If the incorrect product is delivered to you by mistake (i.e. it is not the product you purchased), please do not remove the product from its original packaging or try the product on at all. Please promptly contact Oh Yes! on firstname.lastname@example.org to notify oh yes! thereof, so that we can resolve the mistake by arranging to collect such product from you and deliver the correct product to you as quickly as possible.
You may not under any circumstances return the following:
Non-defective products that have been "made to order". (You will be notified in the relevant Online Sale if the products are "made to order".)
For hygiene reasons, due to their nature: non-defective underwear and earrings. You may, however return swimwear, but we'll only accept the return if the hygiene strip is still in position and it's clear the garment has merely been tried on and not worn. We also request that you keep on your underwear when trying on our swimwear.
Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by oh yes!
Processing of credits and refunds
Should you be entitled to a refund for any reason, such refund shall either be effected on the credit card used to purchase the product, or be deposited into the bank account used in the Electronic Funds Transfer, within 10 business days of the returned item having been cleared by oh yes! quality checking.
If you purchased a sale item and want to return the item, the reduced price will be paid back to you and not the full price.
oh yes! reserves the right to refuse, in the interest of fraud prevention, processing any payment for any order, and/or to cancel any purchase partially or completely, with notice given to you. oh yes! will be responsible for returning funds for the cancelled portion of the order to you only if you have already paid such funds.